HIPAA-compliant telehealth solution serving thousands of patients
A healthcare startup needed to rapidly build a comprehensive telehealth platform that could handle the full patient care cycle—from scheduling through video visits to e-prescriptions—while maintaining strict HIPAA compliance. The platform needed to be intuitive enough for both tech-savvy and non-technical users, secure enough to handle protected health information, and robust enough to scale with rapid patient growth.
The existing healthcare infrastructure landscape was fragmented, with separate systems for scheduling, charting, video, and prescriptions. The challenge was integrating these disparate pieces into a cohesive experience while meeting regulatory requirements and maintaining performance under load.
We started with a deep discovery phase, interviewing clinicians, administrative staff, and patients to understand the actual workflows—not just what the stakeholders said they wanted, but how healthcare actually happens. We mapped out the entire patient journey, identifying pain points and opportunities for automation.
Rather than building everything at once, we took a phased approach:
Each phase was deployed to a subset of users, allowing us to gather real-world feedback and adjust before full rollout. We prioritized security and compliance from day one—HIPAA wasn't an afterthought, it was built into every architectural decision.
We built a full-stack web application using React and Node.js, with a PostgreSQL database designed to handle complex healthcare data relationships while maintaining audit trails for compliance.
Key features included:
All patient data was encrypted at rest and in transit, with role-based access controls and comprehensive audit logging. We implemented automated backups with point-in-time recovery and built a disaster recovery plan that met healthcare industry standards.
Full telehealth platform delivered: scheduling, video visits, charting, and e-prescriptions
Passed independent HIPAA security audit with zero critical findings
99.9% uptime maintained across all services
WebRTC video with automatic quality adaptation and sub-second connection times
Integrated with Surescripts pharmacy network for electronic prescriptions
Complete audit logging and role-based access control for compliance